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Refund & Returns Policy

Check your product before you pay. If something is wrong, return it on the spot.

Last updated: 19 October 2026

In short

  • Open-box delivery: check the product in front of the delivery person.
  • Not as described, faulty, broken, opened or wrong size? Return it at the door — pay nothing.
  • Hidden fault (e.g. electronics)? Send a video within 3 days of delivery for a full refund.
  • Change of mind is not accepted.
  • Warranty products: contact support; that product’s warranty policy applies.

1. Check your parcel at delivery (open box)

Every order is open-box: you can open the parcel and check the product in front of the delivery person before you pay. Return it on the spot, and pay nothing, if the product is:

  • not as described on our website,
  • faulty or not working,
  • broken or damaged,
  • already opened or used, or
  • not the exact size or variant you ordered.

Once you have checked and accepted the product, the open-box return no longer applies; see the sections below.

2. Faults found after delivery

Some faults cannot be found at the door — for example electronics and gadgets that first need power, charging, electricity or another connection. If such a product turns out to be faulty inside:

  • contact us within 3 days of delivery;
  • send a video recording that clearly shows the product and the fault as proof;
  • keep the product, its box and all accessories — we may ask you to send it back.

After we verify the video, you get a full refund. Claims made after 3 days or without a video cannot be accepted.

3. Change of mind

Returns for a change of mind are not accepted — for example if you no longer want the product after accepting it.

4. Products with warranty

If a product comes with a warranty, contact our support team. The specific warranty policy for that product will be applied.

5. Refusing a parcel

If you refuse to accept a parcel for a reason not covered in section 1, you must pay the delivery charge and the return charge (if they were not paid in advance). If you paid in advance, the remaining amount is refunded within 7–15 business days.

6. How refunds are paid

Approved refunds are sent to the payment method you used, or another method agreed with our support team, within 7–15 business days.

7. Contact us